How To Troubleshoot Issue With Sending or Receiving Emails
Problems with sending or receiving emails
If you're suddenly experiencing difficulties with sending or obtaining e-mails along side your BigPond account, it'd result from among these 3 feasible reasons:
1. Your BigPond password not meets rock bottom standards.
The password demands altered once we began migrating clients to the brand-new mail platform held by Microsoft. Previously called Windows Live today branded as Outlook.com. Consequently these demands are slowly being implemented, so this is often the initial point to see . Passwords must be in between 8-16 personalities long and contains at the very least one of each character kind: reduced situation, top case and characters. If your password doesn't fulfill these needs, please visit through My BigPond to vary the password also as update your email application.
Currently accepted characters are ASCII values 33-126:
- Letters A-Z
- Letters a-z
- Numbers 0-9
- Symbols . (full-stop), _ (underscore) and - (hyphen)
[Note: after logging in, some clients will certainly be redirected to My Account and also require to undertake to to the complying with steps to then pick Account Providers then My BigPond from the food selection located at the very best right of the page.]
2. you're using outdated settings.
The web server setups have altered for clients still on the primary BigPond mail system additionally to those on the new mail system over the previous couple of months. the present e-mail settings for both mail platforms are often located on the table below. If you doubt which mail system the mail box is on, this may be verified by logging in right here: it's recommended for the BigPond mail boxes persisted Outlook.com make use of the IMAP setups. If your e-mail app offers you the selection of Hotmail, Windows Live or Outlook.com when including your account, this might automatically use IMAP which may certainly enable your mail to synchronise throughout all tools. For people who got to make use of POP on the Outlook.com platform, this might got to be enabled within webmail first.
3. Your account has been identified as a source of spam.
If you're getting mistake messages describing Spamhaus, there's a way more comprehensive explanation below. As component of the battle against spam, your account might be suspended if your account has been jeopardized. during this circumstances it's suggest that net safety programs are upgraded and each one tools scanned. Once it's actually been validated that your devices are clean, then call our Technology Assistance Team to form sure that this may be reactivated. you'll certainly tend a replacement password, and also it's essential that you simply simply transform this utilizing the principles , and is additionally different to any kind of previous Bigpond email passwords. it's additionally advised that clients log right into webmail and also confirming that there are not any unexpected e-mail forwarding or answer setups found out.