What can I do if my mobile reception is interrupted?
If you’re having mobile reception issues, there are a couple of belongings you can attempt to solve the problem:
- * Restart your device
- * Check for an outage on our service status page. If there’s an outage, there isn’t anything you'll do until the network is copy and running. You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services. If the outage is resolved and you still can’t get back on the network, troubleshoot using our mobile interactive help guides or check our mobile network coverage
- * If you’re a Pre-Paid service, check your balance in the My Telstra app or My Account to see if you’re in credit
- * make sure mobile data is enabled on your device. You can do that in your phone’s Settings menu and ensuring that ‘mobile data’ or ‘cellular data’ is turned on
- * Check your SIM card and make sure that the SIM card tray is free from dust and dirt. Try removing and reinserting the SIM, or using it in another mobile device. If this works, the difficulty is perhaps together with your device
- * Check your device’s access point name (APN) setting. Below are the small print to enter into your device if they’re ex-directory already. Any fields left blank within the table should even be left blank in your settings. If just one column is filled in, you'll use an equivalent APN setting for both internet data and MMS. Otherwise, make two
|MMS Protocol||WAP 2.0|
If you’re still not getting reception, but you think that you ought to be, please contact us to allow us to know. We can also divert your calls to a different number until the fault is fixed. Our call forwarding service is free.